Faaiz Pharmacy Privacy Policy

Faaiz Pharmacy
Port Harcourt, Rivers State, Nigeria

Effective Date: November 14, 2025
Last Updated: November 14, 2025

 

  1. Introduction

Welcome to Faaiz Pharmacy. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our physical store, use our website, or engage with our services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services. 

 

  1. Information We Collect

2.1 Personal Information

We may collect the following personal information:

  • Contact Information: Name, email address, phone number, and delivery address
  • Account Information: Username, password, and account preferences
  • Health Information: Prescription details, medical conditions (when necessary for pharmaceutical services), and medication history
  • Payment Information: Credit/debit card details, bank account information, and billing address
  • Identification Information: Government-issued ID (when required for controlled substances or age verification)

2.2 Transaction Information

  • Purchase history and product preferences
  • Order details and delivery information
  • Prescription records and refill requests
  • Payment transaction records

2.3 Technical Information

When you use our website or digital services, we may collect:

  • IP address and device information
  • Browser type and version
  • Browsing patterns and pages visited
  • Cookies and similar tracking technologies
  • Location data (with your permission)

2.4 Communication Information

  • Customer service inquiries and correspondence
  • Feedback, reviews, and survey responses
  • Marketing preferences and communication history

 

  1. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Delivery

  • Processing and fulfilling orders
  • Dispensing prescription medications
  • Providing pharmaceutical consultation and advice
  • Managing deliveries and pickups
  • Processing payments and preventing fraud

3.2 Healthcare Services

  • Maintaining accurate medication records
  • Checking for drug interactions and contraindications
  • Providing personalized health recommendations
  • Managing prescription refills and reminders
  • Complying with pharmaceutical regulations

3.3 Communication

  • Sending order confirmations and updates
  • Providing customer support
  • Sending prescription ready notifications
  • Sharing health tips and wellness information
  • Marketing communications (with your consent)

3.4 Business Operations

  • Improving our products and services
  • Analyzing shopping trends and preferences
  • Conducting research and analytics
  • Maintaining security and preventing misuse
  • Complying with legal obligations 

 

  1. Legal Basis for Processing (Nigeria Data Protection Regulation)

Under the Nigeria Data Protection Regulation (NDPR), we process your personal data based on:

  • Consent: You have given clear consent for us to process your personal data for specific purposes
  • Contract Performance: Processing is necessary for fulfilling our services to you
  • Legal Obligation: Processing is necessary to comply with pharmaceutical and healthcare laws
  • Legitimate Interests: Processing is necessary for our legitimate business interests, provided it does not override your rights 

 

  1. How We Share Your Information

We do not sell your personal information. We may share your information with:

5.1 Service Providers

  • Payment processors and financial institutions
  • Delivery and logistics partners
  • IT service providers and cloud storage
  • Marketing and communication platforms

5.2 Healthcare Professionals

  • Prescribing physicians (when necessary)
  • Healthcare facilities and hospitals
  • Insurance providers (with your consent)

5.3 Regulatory Authorities

  • Nigeria Pharmacists Council (PCN)
  • National Agency for Food and Drug Administration and Control (NAFDAC)
  • Nigerian Police and law enforcement (when legally required)
  • Other regulatory bodies as required by law

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. 

 

  1. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of sensitive data in transit and at rest
  • Secure servers and firewalls
  • Access controls and authentication measures
  • Regular security assessments and updates
  • Staff training on data protection
  • Secure disposal of physical and digital records

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. 

 

  1. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal and regulatory requirements (prescription records are retained for a minimum of 5 years as required by Nigerian law)
  • Resolve disputes and enforce agreements
  • Maintain accurate financial records

When information is no longer needed, we securely delete or anonymize it. 

 

  1. Your Rights

Under the Nigeria Data Protection Regulation, you have the following rights:

8.1 Right to Access

You can request access to your personal information we hold.

8.2 Right to Rectification

You can request correction of inaccurate or incomplete information.

8.3 Right to Erasure

You can request deletion of your personal information, subject to legal retention requirements.

8.4 Right to Object

You can object to processing of your personal information for marketing purposes.

8.5 Right to Data Portability

You can request your data in a portable format.

8.6 Right to Withdraw Consent

You can withdraw your consent at any time where processing is based on consent.

To exercise these rights, please contact us using the details in Section 13. 

 

  1. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Personalize content and advertisements
  • Improve user experience

You can control cookies through your browser settings. However, disabling cookies may affect website functionality. 

 

  1. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies. 

 

  1. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors without parental consent. If you believe we have collected information from a minor, please contact us immediately. 

 

  1. International Data Transfers

Your information may be transferred to and processed in locations outside Nigeria. We ensure appropriate safeguards are in place to protect your information in accordance with this policy and applicable laws. 

 

  1. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Faaiz Pharmacy, Port Harcourt, Rivers State, Nigeria

Email: hello@faaizpharmacy.com
Phone: +234 703 207 1813
Address: 2 John Ogudu Street, Egbeluminita Estate, off East West Road in Port Harcourt, Rivers State, River state, Nigeria

 

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by:

  • Posting the updated policy on our website
  • Updating the “Last Updated” date
  • Sending email notifications for material changes

Your continued use of our services after changes constitutes acceptance of the updated policy. 

 

  1. Complaints

If you believe your data protection rights have been violated, you have the right to lodge a complaint with:

National Information Technology Development Agency (NITDA)
Nigeria Data Protection Bureau
Website: nitda.gov.ng 

 

Acknowledgment

By using Faaiz Pharmacy’s services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.